Without real money. Without monetary winnings. Virtual coins/points only.
18+

Contact Lumetra Support

Have a question about the Lumetra social casino app, free social slots, bonuses, or community tips? Reach our support team and we will reply as soon as possible. For urgent matters call the number in the header.

Support illustration

Send us a message

Use the form below for feedback, bug reports, partnership interest, or press enquiries. We keep replies concise and focused.

Other ways to reach us

Community forum Community Forum

Share tips and strategies with other players. Moderated for safe discussion.

Visit forum
Social channels

Follow for updates, events, and promotions tailored for Australian players.

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App help App support

Troubleshooting for downloads, device issues, and account syncing.

App help

Team & press

Support lead

Alex Morgan — Head of Community & Support

Alex coordinates responses, partnerships and media enquiries for Lumetra in Australia. For press reachouts or collaboration proposals, use the form above and mark your message "Press".

FAQ & support topics

Game state is stored locally in your browser storage. To keep progress, avoid clearing site data or switching browsers. If you need assistance, include device details and a timestamp in your message.

Lumetra provides entertainment with virtual coins and points. The service is offered without real currency wagering or cash payouts.

Typical response time is 1–3 business days for general inquiries. Press and urgent support may receive faster handling via phone.

Office & Legal

Postal address and legal correspondence:

Lumetra
27 Parkside Road
Northcote VIC 3070
Australia

For privacy details see Privacy Policy. For legal information specific to Australia, visit Legal information.

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