Responsible play — Australia

Lumetra is dedicated to providing a safe, entertaining social casino experience for adults in Australia using virtual coins and simulated gameplay. This page outlines healthy play practices, practical tools you can use, and local support resources if gameplay becomes problematic.

Core principles for healthy play

Set clear time limits for sessions and take regular breaks.
Use virtual currency as entertainment currency, not as a substitute for financial risk.
Keep gameplay social: share sessions with friends or take part in community features.
Recognise warning signs such as chasing losses, using play to escape stress, or giving up other responsibilities.

Self-help tools and routines

Practical steps you can apply immediately:

Schedule daily or weekly play windows and stick to them.
Turn on device-level reminders or alarms to limit session length.
Keep a play diary: note time spent, moods before and after sessions, and any triggers.
Use device settings to restrict app time if needed.

Controls and limits (interactive)

We provide in-app and site-level controls you can enable to manage activity. Explore the options below to choose what suits you.

Set a maximum session duration (for example 15, 30 or 60 minutes). When the limit is reached, the app will suggest a break and fade notifications.

Choose daily or weekly caps for virtual coin purchases or top-ups inside the app. These limits are reversible but require a waiting period to reduce impulse changes.

If you need a break, choose a short cooling-off period or a longer self-exclusion. These settings help interrupt habitual patterns and are effective when combined with support measures.

Support and help in Australia

If play becomes troublesome or you feel distressed, professional support is available across Australia. Below are trusted services that can help:

Gambler’s Help / state services — local counselling and support programs. Search for your state’s Gambler’s Help centre.
Gambling Helpline — call 1800 858 858 for confidential support and referrals.
Lifeline — crisis support on 13 11 14 (available 24/7).

Counsellor (illustrative)

If you prefer text-based help, many services offer web chat via their official sites. When contacting support, be ready to describe how play has affected daily life so you can be matched with the right assistance.

Frequently asked questions

Lumetra offers simulated social casino gameplay using virtual coins without monetary payouts. It is designed for recreational use by adults.

Open settings in the app to enable session timers, spending-style caps, and cooling-off. These tools help create predictable, safe play habits.

Contact local Gambler’s Help services, call 1800 858 858, or Lifeline on 13 11 14 for confidential support. Use online chat options where available.

Community pledge & resources

We encourage players to adopt a simple pledge: play within set times, keep it social, and ask for help early. Share wellbeing tips in our community pages and consult the Responsible Play guide linked below.

Set limits Privacy & data Legal info